Help Center

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Find answers to your questions, learn how to use our tools, and get the most out of MultimediaHub.

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Video Tutorials

Watch step-by-step video guides

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Contact Support

Get help from our support team

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Feature Requests

Suggest new features or improvements

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API Documentation

Technical documentation for developers

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Browse by Category

Find detailed guides and tutorials organized by topic to help you master our tools.

Getting Started

Learn the basics of using MultimediaHub

How to create your first account
Understanding the dashboard
Uploading your first file
Basic navigation guide

Video Tools

Master our video processing features

How to download videos from YouTube
Video editing basics
Converting video formats
Adding subtitles to videos

Image Tools

Learn about image processing and editing

Image format conversion
Batch image processing
Creating photo collages
Image compression techniques

Account & Billing

Manage your account and subscription

Upgrading to premium
Managing payment methods
Understanding usage limits
Canceling your subscription

Troubleshooting

Solve common issues and problems

Upload errors and solutions
Processing failed - what to do
Browser compatibility issues
Performance optimization tips

Privacy & Security

Learn about data protection and security

How we protect your data
File deletion policies
Privacy settings guide
Two-factor authentication setup
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Frequently Asked Questions

Is MultimediaHub free to use?

Yes, we offer a free tier with basic features. Premium plans are available for advanced features and higher usage limits.

What file formats do you support?

We support all major video formats (MP4, AVI, MOV, MKV, WebM), audio formats (MP3, WAV, OGG, M4A), and image formats (JPG, PNG, GIF, WebP, TIFF).

How secure are my uploaded files?

We use enterprise-grade encryption and automatically delete all processed files after 24 hours. Your privacy and security are our top priorities.

Can I use MultimediaHub for commercial projects?

Yes, our premium plans include commercial usage rights. Free users can use the platform for personal projects only.

What are the file size limits?

Free users can upload files up to 500MB. Premium users enjoy unlimited file sizes and faster processing speeds.

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee for all premium subscriptions. Contact support for refund requests.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with personalized assistance and expert guidance.

Average response time: 2 hours • Available 24/7