Your Privacy is Our Priority
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.
Data Protection
Enterprise-grade security measures protect your information at all times.
Transparency
Clear and honest communication about how we handle your data.
User Control
You have full control over your data and privacy settings.
Information We Collect
Personal Information
When you create an account, we collect your email address, name, and password. This information is necessary to provide our services and communicate with you about your account.
Usage Data
We automatically collect information about how you use our platform, including the tools you access, files you process, and features you utilize. This helps us improve our services.
Device Information
We collect information about the device and browser you use to access our platform, including IP address, browser type, and operating system.
File Metadata
When you upload files for processing, we may collect metadata such as file size, format, and creation date. We do not access the actual content of your files.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our multimedia processing services, including video downloading, editing, and format conversion.
Communication
We may use your email address to send you important updates about our services, security alerts, and promotional content (which you can opt out of).
Analytics and Improvement
We analyze usage patterns to understand how our platform is used and to identify areas for improvement and new feature development.
Security and Fraud Prevention
We use your information to detect and prevent fraudulent activities, unauthorized access, and other security threats.
Data Protection and Security
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your files are encrypted during processing.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access your data, and only when necessary for service provision.
Regular Security Audits
Our security practices are regularly reviewed and audited by third-party security experts to ensure the highest level of protection.
Data Centers
Our servers are hosted in secure, certified data centers with physical security measures, redundant systems, and 24/7 monitoring.
File Processing and Deletion
Temporary Processing
Files uploaded to our platform are processed temporarily and are automatically deleted from our servers within 24 hours of upload.
No Content Access
We do not access, view, or analyze the content of your files. Our processing is automated and does not involve human review of your content.
Secure Deletion
When files are deleted, they are securely overwritten to ensure they cannot be recovered. We use industry-standard deletion methods.
Backup Policies
Files are not included in our backup systems. Only account information and usage statistics are backed up for service continuity.
Information Sharing and Disclosure
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We may share limited information with trusted service providers who help us operate our platform, such as cloud hosting providers and payment processors.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Your Rights and Choices
Account Access
You can access and update your account information at any time through your account settings page.
Data Portability
You have the right to request a copy of your personal data in a machine-readable format.
Account Deletion
You can delete your account at any time. Upon deletion, all your personal information will be permanently removed from our systems.
Marketing Opt-out
You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or updating your preferences.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact our privacy team.
Privacy Officer
privacy@multimediahub.com
Mailing Address
OnlineAiVideo Privacy Team
123 Tech Street
San Francisco, CA 94105
United States
Compliance and Certifications
GDPR Compliance
We are fully compliant with the General Data Protection Regulation (GDPR) and respect the privacy rights of all EU residents.
CCPA Compliance
We comply with the California Consumer Privacy Act (CCPA) and provide California residents with additional privacy rights.
SOC 2 Type II
Our security practices are audited and certified under SOC 2 Type II standards for security, availability, and confidentiality.
ISO 27001
We maintain ISO 27001 certification for our information security management system and data protection practices.